Store Policy

Customer Care

We care about our customers feedback and are always looking to improve our services and products, so please contact if you'd like to get in touch. 

If you have any questions about our products please drop us an email. Unfortunately we are unable to accept returns once the packaging has been opened, but will endeavour to help our customers whenever possible if they have any problems with their order.

Privacy & Safety

The Soap Studio securely store customers details in order to for fill your purchase or contact users after their purchase if necessary. We use third-party banking to verify payments.

Data Collected:

  • Name

  • Address

  • Telephone number

  • Email address

This data enables us to:

  • Contact individuals to manage their orders

  • Send order specific information

  • Inform you of future products and services

Who we share personal data with: 
The Soap Studio will only share relevant personal date with companies necessary to facilitate your order, such as third-party banking.

Data will not be shared with any other unnecessary third parties.

Changes of Event Ownership and Control: 
If in the future The Soap Studio expand or reduce its activities, this may involve the sale of all or certain parts of the business or the transfer of control to other parties. If this happens, individuals will be notified, and data will be used by new parties for the purposes as listed above.

Tower Road, Branksome Park, Poole, Dorset.


Opening Hours

Mon - Fri: 9am - 5pm


T: 0796 723 6650


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